Terms Of Service

Effective Date: May 26, 2026

1. Parties and Scope

These Terms of Service (“Terms”) govern access to and use of websites, applications, software, tools, records systems, storefronts, training administration features, payment facilitation features, communications, content, APIs, integrations, and related services made available by Guard Boss, LLC (“Guard Boss,” “we,” “us,” or “our”) (collectively, the “Services”).

“You” and “your” mean the individual using the Services and, where applicable, the organization on whose behalf the individual acts. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Definitions

Platform means the Guard Boss software environment, including applications, databases, records systems, storefront tools, training administration tools, certificate-generation tools, payment facilitation tools, communications systems, and related functionality.

Training Provider means any employer, facility, instructor, organization, or other person or entity that creates, configures, offers, lists, administers, assigns, delivers, manages, or certifies training through the Services.

Employer means an organization that uses the Services to link with guards, assign training, view Records while linked, monitor assigned training progress, or evaluate workforce-related information.

Guard means an individual account holder who uses the Services to take training, maintain Records, track licenses or permits, upload credential information, or share information with linked Employers or Training Providers.

Merchant Features means storefront, marketplace, payment facilitation, enrollment, payout, transaction, refund, dispute, chargeback, and related merchant functionality made available through the Services.

Provider Content means all course materials, text, images, audio, video, tests, quizzes, certificate information, instructor information, licensing information, branding, descriptions, storefront content, files, and other content uploaded, entered, configured, submitted, or provided by a Training Provider.

Standardized Training Materials means prebuilt instructional materials, templates, course materials, or training content made available by Guard Boss for use by Training Providers.

Records means information stored within the Platform relating to training activity, training progress, course completion, certificates, licenses, permits, expirations, uploaded credential images, account links, timestamps, and related activity.

3. Supplemental Terms

Certain features, functionality, roles, transactions, or services available through the Services may be governed by additional terms, policies, agreements, disclosures, or requirements (“Supplemental Terms”).

Supplemental Terms may include, without limitation:

• Training Provider Merchant Agreements;
• payment-processing terms;
• marketplace terms;
• promotional terms;
• beta-feature terms;
• API terms;
• Cookie Policy; or
• other feature-specific conditions or requirements.

Supplemental Terms are incorporated into these Terms by reference and apply in addition to these Terms. In the event of a conflict between Supplemental Terms and these Terms, the Supplemental Terms control solely with respect to the applicable feature, activity, or service.

By accessing or using functionality governed by Supplemental Terms, you agree to the applicable Supplemental Terms.

4. Platform Status; No Regulatory, Employment, or Training-Provider Role

Guard Boss provides software infrastructure and workflow tools. Guard Boss is not a Training Provider, instructor of record, employer, staffing agency, placement agency, licensing authority, certification authority, regulator, legal advisor, compliance consultant, or guarantor of regulatory compliance.

Guard Boss does not determine whether any Guard is employable, compliant, licensed, qualified, eligible for assignment, eligible for armed work, cleared for duty, or legally authorized to work. Employers remain solely responsible for employment, assignment, eligibility, compliance, and workforce decisions.

Guard Boss may make Standardized Training Materials available for use by Training Providers. Training Providers independently determine whether and how such materials are used, configured, assigned, supplemented, delivered, administered, and certified.

5. Eligibility and Accounts

You must be at least 18 years old to use the Services. The Services are intended primarily for users and organizations in the United States.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate, current, and complete information and keep that information updated.

Organizational accounts are owned by the applicable organization, not by any individual administrator. Guard Boss may rely on apparent organizational authority unless and until Guard Boss receives information it reasonably determines is sufficient to establish a dispute or lack of authority. Guard Boss may assist with account control, administrator changes, or account recovery in its discretion.

Guard accounts are personal and non-transferable. Organizational accounts may be transferred internally only in accordance with Guard Boss procedures and applicable authorization requirements.

6. Sanctions, Export Controls, and Restricted Use

You may not access or use the Services if you are located in, organized under the laws of, ordinarily resident in, or operating from any country, territory, or region subject to comprehensive U.S. sanctions or trade restrictions, or if you are identified on any restricted-party, denied-party, blocked-person, or sanctions list maintained by the United States government or other applicable authority.

You agree not to use, export, re-export, transfer, provide, or make available the Services, Platform, software, content, technology, Records, or related materials in violation of applicable export-control, sanctions, anti-boycott, or trade-compliance laws.

Guard Boss may suspend, restrict, or terminate access where it reasonably determines that use of the Services may violate sanctions, export-control, trade-compliance, payment-processor, or restricted-party requirements.

7. Records, Certificates, Verification, and Evidentiary Limitations

Verification through the Platform means only that a Record exists within the Platform associated with the relevant account, Training Provider, or course activity. Verification does not mean that Guard Boss has verified identity, attendance, course completion integrity, exam integrity, legal sufficiency, instructor authority, license status, regulatory compliance, employment eligibility, or certificate validity.

Records, certificates, timestamps, verification responses, and related information generated or stored through the Services may not satisfy all legal, evidentiary, contractual, employment, licensing, certification, audit, regulatory, or operational requirements.

You are solely responsible for independently determining whether any Record, certificate, verification response, workflow, or Platform functionality is sufficient for your intended purpose.

Guard Boss does not guarantee that any Record, certificate, verification response, or other Platform output will be accepted by any employer, customer, regulator, licensing authority, agency, auditor, court, insurer, investigator, or third party.

Records are not represented as immutable, tamper-proof, legally conclusive, or sufficient for every evidentiary purpose. Guard Boss may make technical corrections, corrections required for legal compliance, or corrections related to dispute resolution.

8. Identity, Exam Integrity, and Testing

Guard Boss does not provide identity verification, biometric verification, proctoring, webcam monitoring, browser lockdown, anti-cheating assurance, or exam integrity guarantees. Tests and exams may be presented to the person using an account or browser session, but Guard Boss does not independently verify who completes a course, lesson, test, or exam.

Any affirmations presented before an exam are user affirmations only. Guard Boss does not independently verify those affirmations.

9. Training Provider Terms

This section applies to any user or organization acting as a Training Provider, including Employers when they create, configure, assign, deliver, administer, or certify training.

Training Providers are solely responsible for:

• training delivery and administration;
• instructor authority, qualifications, licensing, and supervision;
• course configuration and assignment decisions;
• testing configuration, passing criteria, retesting rules, and certificate requirements;
• legal and regulatory filings, approvals, registrations, renewals, notices, or submissions;
• the accuracy of Provider Content and certificate information;
• compliance with laws, rules, regulations, licensing requirements, and employer-specific requirements;
• determining whether Standardized Training Materials or custom materials are appropriate for use;
• training records created, submitted, or certified by the Training Provider; and
• all claims arising from the Training Provider’s training activity, Provider Content, certificates, services, or representations.

Certificates generated through the Platform are generated on behalf of the applicable Training Provider. Guard Boss does not independently certify completion, validate provider authority, approve instructor credentials, or determine regulatory acceptance.

10. Training Content Disclaimer

Guard Boss does not independently review, monitor, supervise, validate, endorse, accredit, approve, or guarantee Provider Content, Training Providers, instructors, tests, certifications, training programs, instructional activity, storefront descriptions, or provider representations.

Guard Boss does not guarantee the legality, sufficiency, quality, accuracy, completeness, effectiveness, applicability, approval status, or regulatory acceptance of any Provider Content, Standardized Training Materials as used by a Training Provider, training activity, certificate, or training program.

11. Regulatory Change Disclaimer

Legal, regulatory, licensing, certification, employment, audit, contractual, and operational requirements vary by jurisdiction, role, employer, facility, course type, training method, and factual context. Such requirements may change at any time.

You are solely responsible for independently confirming all applicable requirements and determining whether training, Records, certificates, workflows, Provider Content, Standardized Training Materials, or Platform functionality satisfy your obligations.

Guard Boss may update content or Platform functionality over time, but Guard Boss does not guarantee that updates will occur before any legal or regulatory change becomes effective or that any update will satisfy any particular obligation.

12. Employer Terms

Employers are solely responsible for employment decisions, hiring decisions, onboarding decisions, assignment decisions, discipline, termination, workforce qualification determinations, labor-law compliance, safety requirements, client requirements, and determining whether any Record or certificate satisfies the Employer’s obligations.

Employers may access Guard information only while the Guard is linked to the Employer through the Platform and only for lawful purposes related to the Employer’s authorized use of the Services. Once a Guard is unlinked, the Employer no longer has Platform access to that Guard’s account details.

After unlinking, Employers must cease accessing, using, disclosing, or retaining Guard information obtained through the Services except: (a) as required by applicable law; (b) for legitimate internal recordkeeping relating to periods during which the Guard was linked; or (c) as otherwise independently authorized by the Guard or applicable law.

Employers must not use Records, credentials, or Platform data for unlawful discrimination, unauthorized surveillance, unlawful employment practices, or purposes outside the Services.

13. Guard Terms

Guards are responsible for the accuracy of personal information, license and permit data, uploaded credential images, account information, and other information they submit.

By linking with an Employer or Training Provider, a Guard authorizes access to applicable Records and credential information while that link remains active. Guards are responsible for reviewing their Records and reporting suspected inaccuracies through available Platform or contact processes.

Guard Boss does not guarantee employment, continued employment, job eligibility, work assignments, regulatory acceptance, certificate acceptance, or clearance for duty.

14. Marketplace, Storefront, and Payment Terms

Training Providers operating storefronts are independent merchants and independent businesses. Guard Boss may provide storefront tools and payment facilitation functionality, but Guard Boss is not responsible for provider services, instruction quality, scheduling, cancellations, attendance disputes, training outcomes, provider conduct, regulatory standing, or provider representations.

Certain payment, storefront, transaction, payout, refund, chargeback, marketplace, and Merchant Feature functionality may additionally be governed by the Training Provider Merchant Agreement or other Supplemental Terms.

For provider storefront purchases, the applicable Training Provider is the merchant of record unless otherwise stated. Refunds, cancellations, and transaction disputes for provider storefront purchases are controlled by the applicable Training Provider, subject to payment-processor rules, the Training Provider Merchant Agreement, these Terms, and Platform functionality.

For Employer-assigned training purchases processed directly by Guard Boss, Guard Boss may charge fees based on assigned courses or Platform usage. Employers remain responsible for all Training Provider obligations when they create, configure, assign, administer, or certify training.

Payments may be processed by third-party payment processors. You authorize Guard Boss and its payment processors to process charges, refunds, fees, taxes, transaction adjustments, chargebacks, and related activity. Guard Boss is not responsible for payment-processor delays, account holds, reversals, freezes, or service interruptions.

Guard Boss may suspend transactions, payouts, storefront functionality, or account access for suspected fraud, chargebacks, disputes, legal risk, excessive transaction risk, payment-processor requirements, regulatory concerns, or operational protection.

You are responsible for taxes, reporting obligations, and transaction-related legal obligations applicable to your activity.

15. Intellectual Property

Guard Boss retains all rights, title, and interest in and to the Services, Platform, software, technology, workflows, databases, Standardized Training Materials, templates, interfaces, documentation, trademarks, service marks, and related intellectual property.

You retain ownership of Provider Content and other content you upload, subject to the licenses granted in these Terms.

You grant Guard Boss a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, display, transmit, distribute, archive, index, modify for technical formatting, and use your content as necessary to operate, provide, maintain, secure, improve, analyze, support, and promote the Services.

Nothing in these Terms transfers ownership of Standardized Training Materials to a Training Provider or grants rights to use such materials outside the Services unless separately authorized in writing.

16. Publicity and Storefront Display

Guard Boss may display Training Provider names, storefronts, logos, branding, screenshots, course listings, descriptions, and related materials for operational, directory, search, promotional, and marketing purposes unless a valid opt-out request is submitted through the contact process.

Opt-out requests apply prospectively. Guard Boss may retain and continue using materials already incorporated into: (a) archived materials; (b) historical records; (c) internal business records; (d) legal or compliance archives; or (e) materials not reasonably practicable to modify or remove at the time of the opt-out request.

17. Feedback, Reviews, and Future Features

If you provide feedback, suggestions, reviews, testimonials, comments, or ideas, you grant Guard Boss the right to use them without restriction or compensation, subject to applicable law.

Guard Boss may release beta, preview, experimental, AI-assisted, OCR, automated, API, integration, or other features. Such features may be modified, suspended, or discontinued at any time and may be provided with reduced reliability, support, or functionality.

Automated or AI-assisted outputs may be inaccurate. Users remain responsible for independent review, verification, and decision-making.

18. Privacy

Your use of the Services is subject to the Guard Boss Privacy Policy and Cookie Policy, each of which is incorporated by reference.

19. Acceptable Use

Your use of the Services is subject to the Guard Boss Acceptable Use Policy, which is incorporated by reference. Guard Boss may investigate suspected violations and may suspend or terminate accounts, remove content, restrict access, preserve evidence, notify affected parties, cooperate with legal authorities, or pursue legal remedies.

20. Third-Party Services

The Services may rely on third-party providers, including infrastructure, hosting, payment processing, communications, analytics, mapping, content delivery, security, and storage providers. Guard Boss is not responsible for third-party services, outages, delays, errors, security incidents, or policy changes.

21. Electronic Communications and Notices

You consent to receive communications electronically, including account notices, transaction notices, payment notices, payout notices, dispute notices, reminders, administrative messages, legal notices, policy updates, and service-related communications. Guard Boss may send communications by email, Platform notice, account message, or other reasonable electronic means.

Future SMS or text-message functionality may be subject to additional consent requirements, carrier charges, and opt-out instructions.

22. Electronic Signatures and Assent

You agree that your electronic actions, including clicking “I agree,” creating an account, activating a feature, submitting a form, completing a transaction, using Merchant Features, or continuing to use the Services after updated terms become effective, may constitute your electronic signature and legally binding acceptance of applicable terms, policies, notices, consents, authorizations, and records.

You consent to the use of electronic records, electronic signatures, and electronic delivery of notices and agreements in connection with the Services. You agree that electronic records and signatures have the same legal effect as written records and handwritten signatures to the maximum extent permitted by applicable law.

You are responsible for maintaining current contact information and the hardware, software, internet access, and email access necessary to receive and retain electronic records. You may withdraw consent to electronic communications only by discontinuing use of the Services and closing your account where permitted by applicable law and Platform functionality.

23. Security

Guard Boss implements commercially reasonable administrative, technical, and organizational measures designed to protect information. No system is completely secure. Guard Boss does not guarantee absolute security, uninterrupted availability, or protection against all unauthorized activity.

The Security Overview, if published, is informational and does not create warranties, service levels, or contractual commitments unless expressly stated in a separate written agreement signed by Guard Boss.

24. Account Suspension, Termination, and Post-Termination Effects

Guard Boss may suspend, restrict, deactivate, or terminate any account or access to the Services at any time, with or without notice, for any reason, including suspected fraud, security risk, legal risk, regulatory concern, payment dispute, excessive chargebacks, misuse, inaccurate credentials, unauthorized training activity, reputational risk, or violation of these Terms.

Upon suspension or termination, Guard Boss may disable account access, storefronts, payment functionality, certificates, course delivery, integrations, or other functionality.

Training Records associated with Guards may be retained after account deactivation or termination. Courses created through provider or Employer accounts may be retained, archived, or soft-deleted. Guard Boss may preserve backups, archived copies, compliance copies, legal copies, and dispute-resolution copies.

Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, payment obligations, record-retention provisions, privacy-related provisions, Merchant Feature obligations, and Supplemental Terms.

25. Modifications to Terms

Guard Boss may modify these Terms or incorporated policies at any time. Updated terms may be posted through the Services, delivered by email, provided through in-platform notice, or made available by other reasonable means.

Material changes to these Terms will become effective no earlier than fourteen (14) days after notice is provided by email or through the Platform, unless a shorter period is required for legal, regulatory, security, or abuse-prevention reasons.

Non-material changes, including formatting updates, typographical corrections, clarifications, administrative updates, or changes that do not materially affect user rights or obligations, may become effective immediately upon posting.

Your continued use of the Services after updated terms become effective constitutes acceptance of the updated Terms. If you do not agree to updated Terms, you must stop using the Services before the effective date of the applicable material changes.

26. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUARD BOSS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, PAYMENT PROCESSING, PAYOUT TIMING, AND REGULATORY SUFFICIENCY.

GUARD BOSS DOES NOT GUARANTEE LEGAL COMPLIANCE, AUDIT OUTCOMES, REGULATORY ACCEPTANCE, EMPLOYMENT ELIGIBILITY, IDENTITY VERIFICATION, EXAM INTEGRITY, TRAINING SUFFICIENCY, CERTIFICATE ACCEPTANCE, RECORD ACCEPTANCE, TRANSACTION SUCCESS, PAYOUT TIMING, UNINTERRUPTED OPERATION, ERROR-FREE OPERATION, OR COMPLETE SECURITY.

27. Limitation of Liability

To the maximum extent permitted by law, Guard Boss will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, lost profits, lost revenue, lost business, loss of goodwill, loss of data, business interruption, replacement costs, payment-processing losses, chargeback losses, payout losses, or damages arising from regulatory, employment, audit, merchant, transaction, or training outcomes.

For Guards, Guard Boss’s total liability will not exceed the greater of one hundred dollars ($100) or the amount paid by the Guard to Guard Boss during the twelve (12) months before the event giving rise to the claim.

For Employers, Training Providers, and organizational users, Guard Boss’s total liability will not exceed amounts paid to Guard Boss by the applicable organization during the twelve (12) months before the event giving rise to the claim.

The foregoing limitations apply regardless of legal theory and even if a remedy fails of its essential purpose, except to the limited extent liability arises from Guard Boss’s intentional misconduct and cannot be limited under applicable law.

28. Indemnification

You agree to defend, indemnify, and hold harmless Guard Boss and its officers, directors, members, employees, contractors, agents, affiliates, successors, and assigns from and against claims, demands, damages, losses, liabilities, penalties, settlements, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• your use or misuse of the Services;
• Provider Content or uploaded content;
• training activities;
• certificates;
• merchant activity, storefronts, transactions, refunds, chargebacks, payouts, payment disputes, or payment-processor issues;
• violations of law;
• employment decisions;
• infringement claims;
• fraud; or
• misuse of the Platform.

Guard indemnification obligations for individual Guards apply only to the extent permitted by law and are limited to claims arising from unlawful conduct, fraud, infringement, misuse, or violation of these Terms.

29. Governing Law

These Terms and any dispute arising out of or relating to the Services are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, and by the Federal Arbitration Act where arbitration applies.

30. Informal Dispute Resolution

Before initiating arbitration, the party asserting a dispute must provide written notice through the contact process at https://www.guardboss.com/contact. The parties will attempt in good faith to resolve the dispute informally for thirty (30) days.

The notice must include: (a) the claimant’s name and contact information; (b) the applicable account, organization, transaction, or Merchant Feature involved; (c) a description of the dispute and its factual basis; and (d) the specific relief requested.

31. Arbitration Agreement

Except for small claims matters and injunctive relief matters described below, any dispute, claim, or controversy arising out of or relating to the Services, Merchant Features, Supplemental Terms, transactions, payouts, storefronts, payment disputes, chargebacks, refunds, or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”).

The Federal Arbitration Act governs interpretation and enforcement of this arbitration agreement. AAA Consumer Arbitration Rules will apply to individual consumer disputes where applicable, and AAA Commercial Arbitration Rules will apply to business or organizational disputes where applicable.

The arbitrator will have exclusive authority to resolve disputes regarding the interpretation, applicability, enforceability, formation, scope, or validity of this arbitration agreement, including any claim that all or part of this arbitration agreement is void or voidable, except that a court of competent jurisdiction may decide issues concerning the enforceability of the class action waiver.

Arbitration may be conducted remotely by video, telephone, or written submissions where permitted by the applicable rules. Unless otherwise required by applicable law or AAA rules, the arbitral seat and venue will be Wyoming.

Each party will pay arbitration fees as required by AAA rules and applicable law. Guard Boss may pay or advance fees where required for enforceability.

Either party may bring an individual claim in small claims court if the claim qualifies and remains individual and non-representative.

Guard Boss may seek injunctive or equitable relief in court for intellectual-property misuse, unauthorized access, security threats, fraud, credential abuse, platform abuse, merchant abuse, payment abuse, or misuse of Records.

Class actions, class arbitrations, consolidated proceedings, representative proceedings, and private-attorney-general proceedings are waived to the maximum extent permitted by law. Disputes must proceed only on an individual basis.

If twenty-five (25) or more similar claims are filed by the same or coordinated counsel, or are otherwise coordinated, the claims may be subject to staged, batch, bellwether, or coordinated procedures determined by the arbitrator or arbitration administrator to promote efficient resolution.

Arbitration proceedings, submissions, evidence, and awards will remain confidential except as necessary to enforce or challenge an award, comply with law, or protect legal rights.

32. One-Year Limitations Period

Any claim arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim accrues, unless a longer period is required by applicable law.

33. Force Majeure

Guard Boss is not liable for delay, failure, loss, or interruption caused by events beyond reasonable control, including cloud outages, internet disruptions, cyberattacks, payment-processor outages, infrastructure failures, third-party provider failures, regulatory actions, legal changes, labor disputes, natural disasters, public emergencies, or force majeure events.

34. Copyright and DMCA

Copyright claims are governed by the Guard Boss Copyright and DMCA Policy, incorporated by reference.

35. Contact

Legal notices, privacy requests, copyright notices, and other inquiries must be submitted through the contact options available at https://www.guardboss.com/contact, unless a separate written agreement states otherwise.

36. Miscellaneous

These Terms, together with incorporated policies and applicable Supplemental Terms, constitute the agreement between you and Guard Boss regarding the Services. If any provision is unenforceable, the remaining provisions remain in effect. Guard Boss may assign these Terms. You may not assign these Terms without Guard Boss’s consent. Failure to enforce a provision is not a waiver.