De-Escalation
Price: $22.00
Here’s what you get…
- Unlimited access
- Self-paced content
- Certificates on demand
- Employer sharing
- Free permit tracker
- Credit Hours 4
- State SpecificCalifornia
| Course Outline | Lessons |
| Introduction | 1 |
| The Golden Rule | 2 |
| What Is De-Escalation? | 3 |
| The Science Of De-Escalation | 7 |
| Escalation | 4 |
| De-Escalating Yourself | 6 |
| De-Escalation Best Practices | 12 |
| De-Escalating A Person In Crisis | 4 |
| Conclusion | 1 |
About this course
This course will give you the tools and know-how to turn hostility into cooperation so you can solve most problems before they spiral out of control. You’ll learn...
- The SCARF model of human behavior so you can look beyond the obvious to see what really drives people
- What triggers escalation in conflicts so you know what not to do as you work toward a resolution
- Techniques to build rapport and offer choices that will guide people out of an escalated mindset
- How to keep your own behavior and emotions under control so the other party will be more open to direction
- How to use professionalism and courtesy to project authority so you never have to raise your voice in an interaction
...and more.
Being able to de-escalate conflicts is the most important skill you can learn as a security officer. You’ll be able to end confrontations quicker and keep yourself and your team safer on the job.
