Handling Difficult People - Trauma Informed Care

Encounters with people affected by emotional distress, trauma, or mental health issues can be the toughest challenges you’ll face on the job. This course will teach you how to approach them. You’ll learn...

• How to look past outer behavior to see what really drives a person’s actions so you can connect with them
• How to avoid the blame game and focus to solve the problem at hand
• How to speak constructively and offer choices rather than issue orders to get people to do what you want voluntarily
• Simple techniques, including active listening and tactical breathing, to stay calm in high-stress situations
• How to practice self-care and mindfulness so you come the job fresh and don’t get burned out

...and more.

When you learn to see difficult people with empathy and patience, you make it easier for them to understand what you need from them. And that can make complex interactions simpler and safer for everybody.