Communication
Price: $22.00
Here’s what you get…
- Unlimited access
- Self-paced content
- Certificates on demand
- Employer sharing
- Free permit tracker
- Credit Hours 4
- State SpecificCalifornia
| Course Outline | Lessons |
| Introduction | 1 |
| Effective Communication | 19 |
| Communicating With The Public | 5 |
| External Communication During Emergencies | 8 |
| Internal Communication | 6 |
| Two-Way Radios | 4 |
| Other Communication Systems | 5 |
| Conclusion | 1 |
About this course
To be an effective security officer, you need to communicate well in both day-to-day interactions and emergency situations. In this course you’ll learn...
- Needs-focused communication techniques so you can work out what really motivates someone’s behavior
- How to use body language and the tone of your voice to de-escalate and resolve conflicts
- Simple techniques to recognize and deal with biases that could undermine your authority
- How to build relationships through trust and respect that will make you indispensable on the job
- How to use the tools of your trade, including two-way radios, to communicate effectively with your team
- Protocols to safely coordinate with emergency responders before, during, and after a crisis
...and more.
This course can help you develop the power to solve problems with words rather than force. And that will make you a person that people can depend on when the stakes are high.
