Communication

To be an effective security officer, you need to communicate well in both day-to-day interactions and emergency situations. In this course you’ll learn...

• Needs-focused communication techniques so you can work out what really motivates someone’s behavior
• How to use body language and the tone of your voice to de-escalate and resolve conflicts
• Simple techniques to recognize and deal with biases that could undermine your authority
• How to build relationships through trust and respect that will make you indispensable on the job
• How to use the tools of your trade, including two-way radios, to communicate effectively with your team
• Protocols to safely coordinate with emergency responders before, during, and after a crisis

...and more.

This course can help you develop the power to solve problems with words rather than force. And that will make you a person that people can depend on when the stakes are high.