De-Escalation

(SPANISH LANGUAGE VERSION)

This course will give you the tools and know-how to turn hostility into cooperation so you can solve most problems before they spiral out of control. You’ll learn...

• The SCARF model of human behavior so you can look beyond the obvious to see what really drives people
• What triggers escalation in conflicts so you know what not to do as you work toward a resolution
• Techniques to build rapport and offer choices that will guide people out of an escalated mindset
• How to keep your own behavior and emotions under control so the other party will be more open to direction
• How to use professionalism and courtesy to project authority so you never have to raise your voice in an interaction

...and more.

Being able to de-escalate conflicts is the most important skill you can learn as a security officer. You’ll be able to end confrontations quicker and keep yourself and your team safer on the job.